To provide our services effectively, we may collect the following information:

Identity and Contact Data: Including name, date of birth, and email address.

Technical and Device Data: IP address, browser type, and operating system details.

Usage Data: Information on how you navigate and interact with our platform.

Transaction Data: Details regarding payments and history within the service.

At Joo Casino, we prioritize the protection of our users' personal information. This policy outlines our practices regarding data collection, usage, and the rights available to you.

We process your data only when a legal basis exists. This typically includes the necessity to fulfill a contract with you, compliance with legal obligations in Canada, our legitimate business interests, or based on your explicit consent.

Your data is used to:

Establish and maintain your user account.

Ensure the security and integrity of the platform.

Provide customer support and resolve technical issues.

Analyze site performance to improve user experience.

Communicate updates or promotional content, where permitted by your preferences.

We retain personal information only as long as necessary for the purposes outlined in this policy or to comply with statutory retention periods. We implement reasonable administrative and technical security measures designed to protect your data against unauthorized access or loss; however, no digital transmission is 100% secure.

We do not sell your data. We may share information with trusted service providers who assist in our operations (e.g., payment processors). As our infrastructure may be global, your data may be transferred outside of Canada. In such cases, we ensure appropriate safeguards are in place to maintain data protection levels.

Depending on your location and applicable law, you may have the right to access, correct, or request the deletion of your data. You may also object to processing or request data portability. To exercise these rights, please contact our support team.

For privacy-related inquiries, please contact: [email protected]. We may update this Privacy Policy from time to time, and changes become effective once posted on our website.